Terms & Conditions
Last updated: 19 October 2026
These Terms & Conditions govern your use of this website and the purchase of products from Optimus Labs. By accessing this website or placing an order, you agree to be bound by these Terms.
1. Research Use Only
All products supplied by Optimus Labs are intended strictly for laboratory research purposes.
Products are not intended for human or veterinary use and are not marketed for the diagnosis, treatment, cure, or prevention of any disease.
By placing an order, you confirm that you understand the intended research nature of the products and that you will not use them for human or veterinary application.
2. Eligibility & Legal Compliance
By placing an order, you confirm that:
- You are at least 18 years of age.
- You are legally permitted to purchase and possess the products in your jurisdiction.
- You will use, store, and handle the products in compliance with all applicable laws and regulations.
We reserve the right to refuse, cancel, or limit any order at our sole discretion.
3. Product Information & Accuracy
Product descriptions, specifications, and purity levels are provided for informational purposes only.
While we take reasonable care to ensure accuracy, minor variations between batches may occur.
Batch-specific Certificates of Analysis are available where applicable.
4. Orders & Payment
All orders are subject to availability and acceptance.
Payment must be received in full prior to dispatch.
We reserve the right to cancel or refuse any order where payment authorisation fails or where fraudulent activity is suspected.
5. Pricing
All prices are listed in GBP (£).
We reserve the right to amend pricing, product availability, or specifications at any time without prior notice.
6. Shipping
Shipping terms, delivery estimates, and dispatch information are set out on our Shipping page, which forms part of these Terms.
Delivery timeframes are estimates only and are not guaranteed.
We are not responsible for delays caused by courier services or events outside our reasonable control.
7. Risk & Title
Risk in the products passes to the customer upon delivery.
Title to the products remains with Optimus Labs until full payment has been received.
8. Limitation of Liability
Customers are solely responsible for ensuring appropriate handling, storage, and lawful research use of all products supplied.
To the fullest extent permitted by law, Optimus Labs shall not be liable for any indirect, incidental, consequential, or economic loss arising from the purchase or use of our products.
Our total liability in connection with any order shall not exceed the total amount paid for that order.
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any liability which cannot legally be excluded under applicable law.
9. Intellectual Property
All content on this website, including text, branding, product descriptions, and images, remains the property of Optimus Labs and may not be reproduced without prior written consent.
10. Product Reviews
We publish customer reviews on our product pages. This section sets out the rules that apply to them.
Who can leave a review. Only people who have genuinely bought and used the product. We invite reviews by email after an order has been delivered. We never ask for a positive review and we never tell reviewers what to write.
Fake reviews are prohibited. Reviews that do not reflect a real customer’s genuine experience are not permitted on this website, whether written by a customer, by someone connected to us, or on our behalf. We do not write, commission, or solicit them, and we remove any we identify.
We do not offer incentives. We do not give payment, discounts, free products, prize entries, or any other benefit in exchange for a review. Should that ever change, the incentive will be disclosed in the review itself. Incentivised reviews that conceal the incentive are prohibited in all cases.
Research-use rule. Our products are supplied strictly for laboratory research (see section 1). Reviews must not describe use in humans or animals, dosing or administration, or any therapeutic, physiological, or health effect. We cannot publish reviews containing that material. This is a legal requirement rather than an editorial preference.
How we moderate. Every review is checked before it is published. We publish genuine reviews whether they are positive or negative, and we do not edit the wording or sentiment of a review. We may decline to publish one that is fake, incentivised without disclosure, breaches the research-use rule above, is abusive or unlawful, contains personal data or advertising, or does not relate to the product being reviewed.
Reviews and complaints are different things. A review is feedback intended for publication on this website. A complaint is a request for us to put something right, and you can raise one at any time through our Contact page. Raising a complaint does not stop you leaving a review, and having a complaint resolved does not remove your right to leave one. We will not treat a negative review as a complaint in order to avoid publishing it.
Reporting a review. If you believe a review on this website is fake or misleading, contact us. We will investigate and remove it if the concern is upheld.
11. Amendments
We reserve the right to amend these Terms at any time. Updated Terms will be published on this page and will apply from the date of publication.
12. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Optimus Future Ltd
Company No. 17126312
45 Albemarle Street
Mayfair, London
W1S 4JL
13. Affiliate Programme
If you participate in our Affiliate Programme, the Affiliate Programme Terms apply to your participation.
14. Cancellation & Your Statutory Rights
This section applies if you buy as a consumer. It does not reduce any of your legal rights.
Your right to cancel
You have the right to cancel your order within 14 days without giving any reason. The cancellation period expires 14 days after the day on which you, or a person you name other than the carrier, take physical possession of the goods. If your order arrives in separate parcels, it runs from the day the last one arrives.
Our products are sealed goods which are not suitable for return once unsealed, for health protection and hygiene reasons. The right to cancel therefore ends once the seal is broken after delivery. A product is unsealed if the vial itself has been opened, its tamper-evident seal or crimp cap is broken or punctured, or it has been reconstituted, mixed, decanted, aliquoted or used in any way. Opening the outer box or packaging to check your order does not count.
How to cancel
To cancel, tell us of your decision by a clear statement, for example an email to [email protected] or a letter to Optimus Future Ltd, 45 Albemarle Street, Mayfair, London W1S 4JL. You may use the model cancellation form below, but you do not have to. To meet the deadline, it is enough to send your message before the cancellation period has expired.
Returning the goods
Please send the goods back without undue delay, and in any event within 14 days of telling us you are cancelling. We will tell you where to send them when you contact us. You will have to bear the direct cost of returning the goods. You are only liable for any loss in value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
Your refund
If you cancel, we will refund all payments received from you, including the cost of delivery, except for any extra cost of choosing a delivery option other than the least expensive standard delivery we offer. We refund without undue delay and no later than 14 days after we receive the goods back, or 14 days after you provide evidence that you have sent them back, whichever is earlier. Where no goods were sent, we refund within 14 days of being told of your decision to cancel. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier. We use the same means of payment as you used for the original order, and you will not be charged any fee for the refund.
If goods are faulty or not as described
Separately from the right to cancel, if goods are faulty, damaged, not as described or not of satisfactory quality, you have rights under the Consumer Rights Act 2015. These apply whether or not the product has been opened.
Within 30 days of delivery you can reject the goods and receive a full refund. After 30 days you can ask for a replacement, and if that is not possible or does not resolve the problem you can claim a refund or a reduction in price. If a fault appears within six months of delivery, it is treated as having been present on delivery unless we can show otherwise. We pay the cost of returning faulty goods.
Model cancellation form
Complete and return this form only if you wish to cancel the contract.
To: Optimus Future Ltd, 45 Albemarle Street, Mayfair, London W1S 4JL, [email protected]
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate.
