Last updated: February 2026

This Privacy Policy explains how Optimus Labs collects, uses, and protects your personal information when you use this website or place an order.

1. Information We Collect

When you place an order or create an account, we may collect:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number (if provided)
  • Order history
  • Account login credentials

Payment information is processed securely through our payment provider. We do not store full card details on our servers.

We may also collect limited technical information such as IP address, device type, and browser information for security and website functionality purposes.

2. How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Create and manage your customer account
  • Provide order confirmations and tracking updates
  • Respond to enquiries
  • Prevent fraud and ensure website security
  • Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties.

3. Sharing Your Information

We may share necessary information with:

  • Payment processors to complete transactions
  • Royal Mail or other delivery providers to fulfil shipping
  • Technical service providers supporting website functionality

Information is only shared where necessary to provide our services.

4. Data Retention

We retain order and account information for as long as necessary to:

  • Maintain account functionality
  • Comply with tax, accounting, and legal requirements
  • Resolve disputes where applicable

You may request deletion of your account, subject to any legal retention obligations.

5. Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of your data (where legally permissible)
  • Object to certain processing

Requests can be made using the contact details provided on this website.

6. Cookies

This website uses essential cookies to enable core functionality such as:

  • Shopping cart operation
  • Secure checkout
  • Customer account login
  • Website security

Essential cookies are required for the website to function properly.

Additional analytics or marketing cookies may be implemented in the future to improve website performance and user experience. Where applicable, you will be provided with appropriate notice and control options.

7. Security

We implement reasonable technical and organisational measures to protect your personal data. However, no method of transmission over the internet can be guaranteed as completely secure.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on this page.