Shipping Policy
Last updated: 17 October 2026
All UK orders are dispatched using Royal Mail tracked services. Tracking information is provided once an order has been dispatched.
Products are supplied strictly for research and laboratory use only. They are not medicines and must not be administered to humans or animals.
UK Delivery
Free UK delivery on orders of £30 or more, sent via Royal Mail Tracked 48, estimated delivery 2 to 3 working days. The £30 is the order total after any discount code has been applied.
Royal Mail Tracked 24, £4.99, estimated delivery 1 to 2 working days.
Royal Mail Tracked 48, £3.99, estimated delivery 2 to 3 working days.
Delivery dates and timeframes are estimates only and are not guaranteed.
Processing & Dispatch
Orders are processed Monday to Friday, excluding public holidays.
Orders placed before 2:00 PM Monday to Friday are normally dispatched the same working day. Orders placed after 2:00 PM will normally be dispatched on the next working day.
During unusually busy periods, processing may take longer.
Dispatch occurs when the parcel is handed to the carrier.
Tracking Information
Once your order has been dispatched, you will receive confirmation containing your tracking details.
Customers are responsible for monitoring their tracking information and ensuring that their parcel can be accepted or collected.
Any transit-related issue will be referred to Royal Mail or the relevant carrier.
UK Shipping & Delivery Responsibility
Customers are solely responsible for providing complete and accurate delivery information at checkout.
Delivery addresses cannot be changed after dispatch.
Customers are responsible for accepting and collecting their deliveries.
Optimus Labs accepts no responsibility for loss, delay, failed delivery, misdelivery, return to sender or additional delivery costs caused by incorrect, incomplete or inaccurate customer-supplied information.
Lost, Delayed, Stolen or Unclaimed Parcels
Reports of loss, delay or non-delivery will be referred to Royal Mail or the relevant carrier.
Carrier tracking, delivery records and investigation findings will be relied upon in determining the status of the delivery.
Where a parcel is confirmed as lost by the carrier, we will arrange a replacement or a refund.
A delivery delay is not treated as a loss while a carrier investigation remains ongoing.
Optimus Labs accepts no responsibility for parcels reported stolen after confirmed delivery.
Where theft is alleged, carrier records and any available police or crime-reference information may be required.
Parcels refused, not collected or left unclaimed remain the customer's responsibility. Any re-delivery costs are payable by the customer.
Incorrect or Incomplete Address
The customer is entirely responsible for the delivery address supplied at checkout.
Optimus Labs accepts no responsibility for loss, delay, misdelivery, failed delivery, return to sender or additional costs caused by an incorrect or incomplete address.
Addresses cannot be changed after dispatch.
Glass Products & Transit Damage
Products are supplied in glass containers and must be handled with care.
If any parcel or glass product appears crushed, cracked, broken or damaged, do not handle broken contents.
Any damaged-glass notice is subject to the evidence requirements stated in our Returns & Refund Policy.
Transit-related breakage will be referred to Royal Mail or the relevant carrier.
International Orders
International orders cannot be placed through this website. They are arranged with us directly, and this section applies only to orders arranged that way.
International orders are accepted at the sole discretion of Optimus Labs.
Customers are solely responsible for confirming that products may lawfully be imported into their destination country.
Optimus Labs accepts no responsibility for customs delays, import restrictions, duties, taxes, clearance charges, refusal of entry, seizure, confiscation, destruction, return to sender or other consequences arising from destination-country laws, customs procedures or import requirements.
All duties, taxes, customs charges and clearance fees are entirely the customer's responsibility.
Failure to comply with destination-country requirements is the customer's responsibility.
International customers are solely responsible for providing a complete and accurate delivery address. International addresses cannot be changed after dispatch.
Optimus Labs accepts no responsibility for delivery issues caused by customer-supplied information, forwarding services or reshipping arrangements.
Any international transit issue will be referred to the relevant carrier.
Optimus Labs reserves the absolute right to refuse an international order before acceptance.
Order Verification & Business Protection
Optimus Labs reserves the right to verify orders against names, addresses, telephone numbers, email addresses, payment information, delivery records, order history and correspondence.
Associated orders and customer details may be reviewed together where appropriate.
Attempts to circumvent purchasing restrictions using alternative names, addresses, email accounts, telephone numbers, payment methods or other customer details may result in associated orders being refused or cancelled.
Orders may be refused or cancelled where there are concerns relating to fraud, abuse, suspicious activity, repeated disputes, misuse, delivery risk or attempts to circumvent restrictions.
Optimus Labs reserves the right to refuse any future order and to discontinue a customer relationship where permitted.
Final Provision
Nothing in this policy excludes or restricts any right or liability that cannot lawfully be excluded.
Optimus Future Ltd, Company No. 17126312, 45 Albemarle Street, Mayfair, London W1S 4JL.
