Frequently Asked Questions
No. All products are supplied strictly for laboratory research purposes only. They are not intended for human or veterinary use.
Purity levels are listed on each product page and are confirmed through analytical testing such as HPLC. Batch-specific Certificates of Analysis are available where applicable.
Lyophilised powders should be stored frozen for long-term stability. After reconstitution, solutions should be refrigerated at 2–8°C.
Yes. Orders are packaged securely for safe transit and handled with privacy in mind.
Orders placed before 3pm (Monday–Friday) are typically dispatched the same working day. Orders placed after this time will be dispatched on the next working day.
Orders are dispatched via Royal Mail tracked delivery.
Delivery typically arrives within 1-2 working days from dispatch. Tracking details are provided upon dispatch.
Once your order has been dispatched, you will receive a confirmation email containing your tracking details.
Please contact us within 48 hours of delivery and provide your order number along with photographs of the item and packaging. We will review the claim and offer a replacement or refund where appropriate.
Please contact us as soon as possible. Changes or cancellations may only be possible before dispatch.
No. We do not provide guidance for personal use. All products are supplied strictly for laboratory research purposes.
If you require delivery outside the United Kingdom, please contact us prior to placing your order so we can confirm availability and shipping options.