Frequently Asked Questions

Are your products for human use?

No. All products are supplied strictly for laboratory research purposes only. They are not intended for human or veterinary use.

What purity are your products?

Purity levels are listed on each product page and are confirmed through analytical testing such as HPLC. Batch-specific Certificates of Analysis are available where applicable.

How should products be stored?

Lyophilised powders should be stored frozen for long-term stability. After reconstitution, solutions should be refrigerated at 2–8°C.

Is packaging secure and discreet?

Yes. Orders are packaged securely for safe transit and handled with privacy in mind.

When will my order be dispatched?

Orders placed before 3pm (Monday–Friday) are typically dispatched the same working day. Orders placed after this time will be dispatched on the next working day.

How will my order be shipped?

Orders are dispatched via Royal Mail tracked delivery.
Delivery typically arrives within 1-2 working days from dispatch. Tracking details are provided upon dispatch.

Where can I find my tracking information?

Once your order has been dispatched, you will receive a confirmation email containing your tracking details.

What should I do if my item arrives damaged?

Please contact us within 48 hours of delivery and provide your order number along with photographs of the item and packaging. We will review the claim and offer a replacement or refund where appropriate.

Can I change or cancel my order after placing it?

Please contact us as soon as possible. Changes or cancellations may only be possible before dispatch.

Can you provide dosage or usage advice?

No. We do not provide guidance for personal use. All products are supplied strictly for laboratory research purposes.

Can I request delivery outside the UK?

If you require delivery outside the United Kingdom, please contact us prior to placing your order so we can confirm availability and shipping options.

Do you provide Certificates of Analysis (COA)?
Products are supplied under batch-controlled manufacturing with documented analytical specifications. Independent third-party verification is currently underway, with reports to be published upon completion.